Privacy Policy – Ten23 Labs

Effective Date: June 5, 2025

Ten23 Labs (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit Ten23Labs.com (the “Site”) or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, shipping/billing address, phone number, payment details.
Account Information: Username, password (encrypted), order history.
Usage Data: IP address, browser type, device type, pages visited, time spent on site.
Cookies & Tracking Technologies: For analytics, personalization, and security purposes.

2. How We Use Your Information

We use your data to:

Process and fulfill orders
Manage user accounts
Communicate order updates or promotional offers
Improve our website experience
Comply with legal obligations

We do not sell, rent, or trade your personal data to third parties.

3. Third-Party Services

We use trusted third-party tools for:

Payment processing (e.g., Stripe, PayPal)
Shipping and logistics
Analytics (e.g., Google Analytics)
Email marketing (e.g., Klaviyo, Mailchimp)

These services have their own privacy policies. We recommend reviewing them for full transparency.

4. Data Security

We implement industry-standard safeguards including:

SSL encryption
Secure servers and firewalls
Limited access protocols
Two-factor authentication for admin access

Despite these measures, no online transmission is 100% secure. By using our site, you acknowledge and accept this risk.

5. Cookies and Tracking

We use cookies to:

Save your preferences
Analyze traffic and behavior
Improve site functionality

You may adjust your browser settings to decline cookies, though some site features may not function properly.

6. Your Rights (GDPR/CCPA Compliance)

You may:

Request access to your data
Request correction or deletion
Object to data processing
Request data portability

To exercise these rights, please contact us at [Insert Email].

7. Data Retention

We retain your data only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and regulatory obligations

8. Children’s Privacy

This website is intended for individuals 21 years of age or older. We do not knowingly collect data from anyone under 21. If we become aware of such data, it will be promptly deleted.

9. Policy Changes

We may update this Privacy Policy at any time. Changes will be posted here with an updated “Effective Date.” Continued use of the site after changes implies consent.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Ten23 Labs
Email: hello@ten23labs.com